Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions

Subscriptions include a minimum commitment of 3 deliveries.

After your third fulfilled delivery, you may cancel your subscription at any time by logging into your account or by contacting us before your next billing date.

If you need to cancel before receiving 3 fulfilled deliveries, please contact support. Early cancellation may be arranged by paying the difference between the discounted subscription price you received and the normal one-time purchase price for any fulfilled deliveries already received.

For example, if you received a subscription discount on one or two deliveries and wish to cancel before completing the 3-delivery minimum commitment, we may invoice you for the discount amount already received before cancelling the subscription.

You may change your subscription details, such as delivery frequency, product selection or shipping details, through your account or by contacting us. Changes must be made before your next billing date.

Nothing in this policy limits your rights under the Australian Consumer Law, including your rights if a product is faulty, damaged, not as described or not supplied.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.