General Frequently Asked Questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Unfortunately we cannot accept returns of opened bags of coffee so if it needs to be returned please make sure you don't open the sealed bags.

We will work quickly to ship your order the same business day (if ordered before 10am) but please allow up to 48hours for processing in case of weekends, public holidays or small delays.

Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Check here for shipping estimated times.

You can check the status of the delivery here by entering the tracking number.

If there are issues get in touch via our live chat or contact form and we'll help asap.

We roast your coffee right here in Brisbane, Australia. We ship internationally and the raw coffee comes from all around the world.

We accept VISA/MASTERCARD, Amercian Express, Apple Pay & Google Pay.

Yes we do!

Send us an email at online@groundsoforigin.com to discuss.

Your account has moved across with us to the new site. Just reset your password here using the same email from your old account to get back in- it only takes a minute. All your order history will be there waiting for you.

Shipping & Delivery FAQs

Yes we ship internationally via express post. International orders are available up to 2kg and shipping is a flat rate of $60 AUD regardless of destination. For a full list of countries we ship to, visit the Australia Post website.

Please note that import duties, taxes and tariffs may apply when your order arrives in your destination country. These charges are set by your local customs authority and are the responsibility of the recipient.

We do not ship to PO Boxes or Parcel Lockers.

We are able to add Authority to Leave (ATL) to our parcels, so if you are comfortable with the courier leaving your parcel in a safe place, just tick the box when placing your order.

If you aren’t home and don’t want it to be left, you will receive a card to collect it at your local collection point.

Yes! You can collect your online order from our Arana Hills cafe in Brisbane.

When you choose your shipping option, please select "pickup"

If you've already made a purchase you can track your order by clicking the "Track my order" link found in your email or visit the tracking page here.

If you have not recieved a tracking number within 2 business days please contact us via live chat or our contact form.

Yes, we have different Gift options including a hand written card with your words!

We will work quickly to ship your order the same business day (if ordered before 10am) but please allow up to 48hours for processing in case of weekends, public holidays or small delays.

Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Check here for shipping estimated times.

FREE Standard shipping on all orders over $99 and on our curated Blind Date Subscription.

Standard Shipping is $10.95 on all orders under.

Priority shipping is $19.90 on orders under $99.

Coffee Subscription FAQs

When you choose to subscribe, your coffee is automatically delivered on the schedule you select at checkout. You receive a discount off your subscription orders, plus access to subscriber benefits such as the Kickstart Your Coffee online course, ongoing bonuses, and eligible free shipping offers.

Yes. Our subscriptions have a minimum commitment of 3 paid subscription orders.

This allows us to offer the subscription discount plus extra bonuses and help you get into a good coffee rhythm before deciding whether to continue.

You can pause, skip, swap products, or update your delivery frequency through your subscription account, where those options are available.

Pausing, skipping, or swapping does not remove the 3-order minimum. If you have not yet completed your first 3 paid subscription orders, your subscription commitment continues until 3 paid orders have been processed.

You can change, delay, or cancel your subscriptions here

You can cancel your subscription anytime after your third paid subscription order has been processed. To update your subscription go to Manage Your Subscription

If you wish to change or cancel an upcoming order, please do this at 12 hours hours before the estimated order date.

Our subscriptions have a minimum 3 deliveies. These can be paused, delayed or brought forward. After the initial 3 minimum cycles your subscription will continue on your delivery schedule and can be cancelled anytime afterwards.

Yes you can have several different product subscriptions that can occur on different days or order on the same schedule. It's very flexible!

Yes, you can always change the date of your subscription to bring it forward or delay it. Simply log into your subscription account and change the date.

Yes, you can pause or delay your coffee subscription by logging into your Subscription account and updating it.

Products that are available for subscription can be selected on the product page. You can select the quantity and deliveries for your subscription.

If you already have a subscription and would like to add another product, you can do this via the Subscription portal.

Coffee Quality & Sourcing FAQs

Our beans are grown all over the world, generally in small microlot farms, meaning the farmers and their families have greater control over the price and quality of their crops. More details on each coffee can be found on the product pages.

The coffee is then exported to us in Australia where we roast it in our warehouse in Brisbane.

We recommend storing coffee in an airscape air tight container, in a dark and cool place, such as the pantry. Read our blog post about coffee storage for more details.

All of our coffee is Specialty grade, scoring 80 or above on the Specialty Coffee Association's 100-point quality scale. Specialty coffee represents the top tier of the global coffee industry - less than 10% of coffee produced worldwide meets this standard. Every coffee we stock is carefully selected and undergoes a rigorous grading process before it reaches you.

Some of our coffees aren't available year-round. Our core range - Il Caramello, Tall Dark & Handsome, our Guatemalan single origin, and our Decaf - are always on offer. Other single origins and limited releases rotate throughout the year depending on what's available from our sourcing partners. We also feature a special coffee of the month which occasionally returns when supply allows. Check our current range to see what's available now.

All of our coffee is Specialty grade, scoring 84 or above on the Specialty Coffee Association's 100-point quality scale. Specialty coffee represents the top tier of the global coffee industry - less than 10% of coffee produced worldwide meets this standard. Every coffee we stock is carefully selected and undergoes a rigorous grading process before it reaches you.

yes absolutely and we do it for free! We grind your coffee beans to whatever type of machine you require.

We do recommend everyone buy their own grinder because this keeps the freshness of the coffee beans in tact until you need to use it but if you don't want/cant buy a grinder, we are always here to grind it for you. Simply select the grind you need on each product.

Still have questions?

We're happy to help. Jump on live chat or send us a message and we'll get back to you quickly.